Turn Another Page Ltd customer privacy notice
We pride ourselves on using as little of your data as possible and treating it with the utmost care and respect. We do not share or sell your data and we do not use third-party tools that would enable those third-parties to track you on our site. Our public page tracking is anonymised so that although it is useful for our in-house data analytics it does not retain enough data to identify individual users. It is our firm belief that our business is selling books and supporting authors.
This privacy notice tells you what to expect us to do with your personal information.
Contact details
privacy@turnanother.page
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Purchase or account history
- Account information
- Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
- Purchase history
- Account information, including registration details
- Information used for security purposes
We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:
- Names and contact information
- Customer or client accounts and records
- Purchase and upload history.
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent
- Contract
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
- Consent
- Legal obligation
Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:
- Contract
Where we get personal information from
- People directly - we ask for information when you sign-up and when you make an order, we retain a small amount of technical data for security.
How long we keep information
For information on how long we keep personal information, see our retention schedule at turnanother.page/terms/privacy/retention-schedule
Who we share information with
Data processors
PayPal
PayPal process payments for us - to this end we have to pass order and delivery details to them during the ordering process. You can find details of their policies here: PayPal privacy hub.
Sharing information outside the UK
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Our sellers
When you make a purchase through Turn Another Page, even when we manage the delivery of digital goods, you are buying from one of the publishers or authors who operate using our platform. Data about your order - your contact details, billing address and (where relevant) delivery address will be passed on to the seller and will be subject to their privacy policy. Sellers may be located outside the UK. Due to the structure of the ordering process this data will be passed to the seller by PayPal, but it is part of our transaction structure. If you believe that one of our sellers is misusing your data, please contact us and let us know.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
8 July 2024